By means of this Ethics Management Platform you can make queries or whistleblowing reports about doubts, dilemmas or situations of an ethical nature that arise from the activities of our company.
Queries are those questions or doubts about how a value or provision of the Ethics Handbook should be applied. On the other hand, whistleblowing reports provide information on situations that breach the guiding principles contained in the Ethics Handbook. The element distinguishing queries from whistleblowing reports is the time when they occur. Queries are ideas or presentations on hypothetical events or those that have not occurred, and whistleblowing reports are on events that are occurring or have already occurred.
This Ethics Management Platform is available 24 hours a day throughout the year and enables you to make a query or whistleblowing report simply and anonymously, if you so wish. This anonymity is safeguarded by an external system, which has computer servers located in Canada and to which nobody in our company can gain access.
If you decide to reveal your identity, all the necessary safeguards will be taken to maintain the privacy and confidentiality of the query or the case you are raising, and it is essential for the success of the investigation and to safeguard the protection of people that you too maintain your query or whistleblowing report confidential, without disclosing or commenting on it to others.
If you have a query or whistleblowing report, we ask you to follow the procedure below that entails a few steps which will take about 10 minutes:
Whistleblowing reports received and analysed, depending on their complexity, will undergo an investigation process of no more than 20 days. If the complexity so warrants, this term can be extended sufficiently to gather all the necessary information and decide on corrective action, even with the participation of external bodies, if the case so requires.
The investigation process of a whistleblowing report shall abide by the following principles:
We have a specially trained team to safeguard the correct operation of our Ethics Management System:
Ethics Committee: this is a resolution body comprising representatives of the board of directors and the general coordinator. This Committee is in charge of safeguarding the impartiality and correct operation of the Ethics Management System, including implementing action regarding the Offence Prevention Model. The function of the Ethics Committee is to provide guidelines for those situations that are unregulated and globally review those cases or queries to create guidelines to prevent the most frequent ethical dilemmas.
General Ethics Coordinator and Person in Charge of Offence Prevention: he is in charge of receiving and dealing with those cases or whistleblowing reports sent by company employees and launching investigations, whenever necessary. In our company Mauricio Sepúlveda Mestre will be in charge of making sure the Ethics Management System operates timely, based on the guiding principles contained in our Ethics Handbook and the Offence Prevention Manual.